Policy
Delivery of Service Policy
Our services are digital and assistance-based. No physical goods are shipped.
Last updated: February 13, 2026
1. Service Delivery Method
Assistance is delivered through email, phone, and approved online channels. Deliverables may include itinerary options, booking support updates, change coordination, and policy clarifications.
2. Fulfillment Timeline
Initial response is generally provided during support hours (Working Hours: 24/7). Standard requests are usually handled within 4 business hours, while complex or multi-provider requests may require additional time.
3. What Counts as Delivered
A service is considered delivered when requested assistance output is sent to your registered contact details or when a live support interaction has been completed based on your request scope.
4. Customer Availability Requirement
You must provide accurate reachable contact details. Delays caused by unreachable contact channels, late document submission, or delayed approvals can affect timeline commitments.
5. Third-Party Delivery Dependencies
Final booking confirmations, tickets, or vouchers from airlines, hotels, or partners are subject to those provider systems and response times.
6. Delivery Support Contact
If you do not receive an expected update, contact us at contact@trinityglobals.com or +1 (929) 373-7740.