Policy
Cancellation & Refund Policy
This policy explains refund eligibility for service fees and provider-booked travel components.
Last updated: February 13, 2026
1. Scope
This policy covers payments made to TrinityGlobals for assistance services. Provider charges (airline, hotel, tour, or partner platform charges) follow each provider's own cancellation policy.
2. Assistance Fee Eligibility
Assistance fees may be refundable only when work has not started and no deliverable has been issued. Once itinerary work, booking support, or provider coordination begins, fees may become partially refundable or non-refundable depending on the work completed.
3. Provider Refund Eligibility
Refundability of tickets, hotel stays, or tours depends on fare class, cancellation window, and supplier terms. We assist in submitting requests, but approval is controlled by the provider.
4. How to Request Cancellation
Send cancellation requests from your registered contact email to contact@trinityglobals.com with booking references and traveler details.
5. Refund Processing Timeline
Eligible assistance-fee refunds are typically processed within 5 to 10 business days after approval. Provider refunds generally take 7 to 30 business days depending on supplier and banking channels.
6. Non-Refundable Cases
No refund may apply in cases of completed service delivery, no-show, policy violations, missing required travel documentation, or rejections caused by incorrect customer-provided details.